Last updated: June 2026
Your privacy matters to us. This policy explains what data we collect, how we use it, and the choices you have. We keep things simple and will never sell your data.
Ordaflow is an order management platform for Nigerian small businesses. We are the data controller for the personal information you provide when using our service. If you have any questions about how we handle your data, you can reach us at hello@getordaflow.com.
We collect information you provide directly to us, including your name, email address, business name, and business phone number when you register. We also collect the order data, customer records, and business information you enter into the platform. Additionally, we may collect usage data such as pages visited, features used, and device and browser information for the purpose of improving the service.
We use the information we collect to provide, maintain, and improve Ordaflow; to send you service-related communications such as account confirmations and updates; to respond to your questions and support requests; to monitor usage patterns and improve the platform experience; and to comply with legal obligations where applicable.
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform (such as cloud hosting and email delivery providers), under strict confidentiality agreements. We may also disclose your information if required by law or to protect the rights and safety of Ordaflow and its users.
The customer names, phone numbers, addresses, and order details you enter into Ordaflow belong to you. We process this data on your behalf to provide the service. You are responsible for ensuring you have the appropriate basis for storing and using your customers' information in accordance with applicable data protection laws.
Your data is stored on secure cloud servers. We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your account and business data for as long as your account is active. If you delete your account, we will delete your personal data within a reasonable period, except where we are required to retain it for legal or compliance purposes.
You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data (subject to legal obligations), and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at hello@getordaflow.com.
Ordaflow uses essential cookies to keep you logged in and to maintain your session. We do not use advertising or tracking cookies. You can control cookie settings through your browser, but disabling essential cookies may affect your ability to use the platform.
Ordaflow uses third-party services to operate the platform, including authentication providers and email delivery services. These providers have their own privacy policies and data handling practices. We only use providers that meet acceptable data security standards.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within the platform. Continued use of Ordaflow after changes take effect constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at hello@getordaflow.com. We aim to respond to all enquiries within 5 business days.